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Frequently Asked Questions

Everything you need to know about Household Texture projectors, shipping, returns, order tracking, and payment security.

Orders & Shipping

How much is shipping?

Shipping is 100% Free on all orders within the United States. We never charge hidden handling fees or surprise checkout surcharges.

How long will it take to receive my projector?

All orders are processed and dispatched within 1–2 business days (Monday – Friday). Standard shipping delivery takes 3–7 business days depending on your destination. Orders placed before our daily cut-off time of 5:00 PM EST enter processing on the same business day.

Which carriers do you use?

We ship via trusted national carriers including USPS, UPS, and FedEx. Every shipment includes tracking so you can monitor your package from dispatch to doorstep.

Do you ship internationally?

Currently, we only ship to valid residential and commercial addresses within the United States. We do not ship to international addresses at this time.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date your package is delivered. If you are not completely satisfied, you may initiate a return for a full refund. Items must be in their original condition with all accessories, cables, and packaging.

Do you charge restocking fees?

No. We charge $0.00 restocking fees on all returns. You receive 100% of your purchase price back.

Who pays for return shipping?

If your item arrives defective, damaged, or incorrect, return shipping is 100% free and we provide a prepaid return shipping label. If you return an item due to change of mind (buyer remorse), you are responsible for the postage to our returns facility.

How long does a refund take?

Once our warehouse inspects the returned item, your refund is processed within 3–5 business days back to your original payment method (Stripe / Credit Card).

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, as well as Apple Pay and Google Pay. All transactions are billed in USD ($).

Is my payment information secure?

Yes, 100%. Our checkout is powered by Stripe, certified to PCI-DSS Service Provider Level 1 — the highest security standard in the payments industry. Your card numbers are never stored on our servers and are transmitted using 256-bit SSL encryption.

Customer Support & Identity

How can I contact Household Texture?

• Phone Support: +1 (973) 242-5423
• Email: sales@householdtexture.com
• Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
• Physical Address: 744 Broad St, Newark, NJ 07101, United States