Return & Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your portable projector purchase. If you are not happy with your order for any reason, you may return it within 30 days of delivery for a full refund.

Return Conditions

  • Items must be in their original condition with all accessories, cables, remote controls, and packaging included
  • Projectors must not have physical damage, scratches, or modifications
  • Software or firmware must not be altered from factory settings
  • Original receipt or order number must be provided

Restocking Fee

$0.00 (No Restocking Fees): We never charge any restocking fees on returns.

Return Shipping Costs

Damaged or Defective Items: If your projector arrives defective or damaged, return shipping is 100% free. We will provide a prepaid return shipping label and issue a full refund or free replacement.

Customer Remorse / Change of Mind: If you choose to return an item due to a change of mind, you are responsible for the return shipping postage to our warehouse.

Return Mailing Address

All authorized returns must be shipped to:
Household Texture — Returns Department
744 Broad St
Newark, NJ 07101
United States

How to Initiate a Return

To start a return, contact us at sales@householdtexture.com or call +1 (973) 242-5423 with your order number and reason for return. We will provide you with a return authorization number (RMA) and shipping instructions within 1-2 business days.

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds are automatically credited back to your original payment method (Stripe / Credit Card). Depending on your bank, it may take an additional 3-5 business days for the credit to appear on your statement.

Exchanges

If you would like to exchange your projector for a different model, please initiate a return for the original item and place a new order for the desired product. This ensures the fastest processing time.

Contact Us

Questions about returns? We're here to help:
• Phone: +1 (973) 242-5423
• Email: sales@householdtexture.com
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
• Address: 744 Broad St, Newark, NJ 07101, United States