Frequently Asked Questions
Everything you need to know about Household Texture projectors, shipping, returns, order tracking, and payment security.
Orders & Shipping
Shipping is 100% Free on all orders within the United States. We never charge hidden handling fees or surprise checkout surcharges.
All orders are processed and dispatched within 1–2 business days (Monday – Friday). Standard shipping delivery takes 3–7 business days depending on your destination. Orders placed before our daily cut-off time of 5:00 PM EST enter processing on the same business day.
We ship via trusted national carriers including USPS, UPS, and FedEx. Every shipment includes tracking so you can monitor your package from dispatch to doorstep.
Currently, we only ship to valid residential and commercial addresses within the United States. We do not ship to international addresses at this time.
Returns & Refunds
We offer a 30-day return window from the date your package is delivered. If you are not completely satisfied, you may initiate a return for a full refund. Items must be in their original condition with all accessories, cables, and packaging.
No. We charge $0.00 restocking fees on all returns. You receive 100% of your purchase price back.
If your item arrives defective, damaged, or incorrect, return shipping is 100% free and we provide a prepaid return shipping label. If you return an item due to change of mind (buyer remorse), you are responsible for the postage to our returns facility.
Once our warehouse inspects the returned item, your refund is processed within 3–5 business days back to your original payment method (Stripe / Credit Card).
Payments & Security
We accept Visa, Mastercard, American Express, Discover, as well as Apple Pay and Google Pay. All transactions are billed in USD ($).
Yes, 100%. Our checkout is powered by Stripe, certified to PCI-DSS Service Provider Level 1 — the highest security standard in the payments industry. Your card numbers are never stored on our servers and are transmitted using 256-bit SSL encryption.
Customer Support & Identity
• Phone Support: +1 (973) 242-5423
• Email: sales@householdtexture.com
• Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
• Physical Address: 744 Broad St, Newark, NJ 07101, United States